Premium concierge
Made for more
Elevated guest experiences. Effortless staff efficiency.Press Ophelia and speak naturally. From breakfast and fresh towels to room service, Ophelia answers with your hotel’s information and routes requests directly to the right team,all from the guest’s room.
In the room.
To the teams who help.
Your music. Your moment.
Ask Ophelia to play your favorite music on the Audiofos Charging Station. Relax with simple voice control while your phone charges wirelessly.
Explore a conversation
A personal welcome at your bedside.
The Audiofos Charging Station combines wireless phone charging with an on-screen concierge. Ask about hotel services, get local recommendations or make a request from the comfort of your room.
Explore a conversation
The request reaches the team.
A Staff Pin gives your team a wearable way to receive configured service notifications.
Explore a conversationFrom the guest’s desk.
Across the property.
A familiar phone and an on-screen assistant, connecting guest questions with the people who deliver the service.
A helpful voice beside you.
Ask about hotel services, opening hours or a room request without leaving your desk. The Ophelia SIP Phone brings an on-screen assistant alongside a familiar handset.
A calmer way to welcome.
Discover treatments, check spa opening hours or ask to arrange an appointment. Ophelia shares your spa’s information and passes booking requests to the team.
From guest request to service.
Room numbers and order details reach the restaurant through the Audiofos SIP Phone or Staff Pin. Your team can review the request, prepare the order and follow up with the guest.
ASK HOUSEKEEPING
Need fresh towels or an extra blanket? Ask Ophelia. Your request and room number reach the right hotel team.
ROOM SERVICE, SIMPLIFIED
Order from your room by voice with the Ophelia Bell. Your restaurant team receives the details through an Audiofos SIP Phone or Staff Pin and prepares your order.
A WELCOME AT THE LOBBY
Ask about breakfast, directions or hotel services at the reception counter. The Ophelia Bell answers everyday questions while your team welcomes other guests.
A concierge experience.
At the moment it is needed.
Configure Ophelia with your hotel’s information, service options and staff workflows.
Everyday hotel information
Breakfast hours, Wi-Fi instructions, spa opening times and directions, based on your property’s own information.
Room-service requests
Let guests place a request by voice and pass the order details to the restaurant through your configured workflow.
Housekeeping & room requests
Extra towels, a blanket or a maintenance request can be passed to the appropriate team with room context.
A helpful lobby presence
Give guests a place to ask for directions and services while your reception team assists other arrivals.
Your local recommendations
Share the restaurants, experiences and practical advice selected by your hotel.
Clear handoffs to people
Route requests according to your service rules. Availability and reservations depend on your connected systems.
Make Ophelia
part of your welcome.
Your property defines the answers, services and handoff rules. Ophelia helps make that knowledge accessible in a natural conversation.
Property-specific information
Keep the guest experience aligned with your opening hours, policies and service menu.
A deployment that fits
Choose room devices, reception displays and team wearables around the workflows you want to support.
Let’s design your guest experience.
Discuss a pilot, the right devices and your hotel’s service workflows.