1. Responsibility
ASHEL AI LLC, operating as AUDIOFOS, is responsible for personal information it handles for its website, direct inquiries, demonstrations and business administration. This Privacy Policy describes those activities and explains our role when providing Ophelia to business customers.
When we process information on an establishment’s instructions, that establishment determines the purposes of that processing and AUDIOFOS acts as its service provider or processor. Its privacy notice and our data processing agreement also apply. Contact the establishment about its guest, resident or employee records; you may also contact us for assistance.
Privacy contact: contact@audiofossolutions.com
732 6th St STE N, Las Vegas, NV 89101, United States.
2. Information we handle
The information depends on the features you use and the information you or the business customer provide.
- Contact and business details: name, email, telephone number, organization, role, inquiries, messages and demonstration appointments.
- Account and transaction details: user and device identifiers, permissions, subscription information, billing details and payment status, where relevant.
- Technical information: IP address, browser and device information, access times, page or feature interactions, and diagnostic or security logs.
- Conversation and service information: voice inputs, messages, requests, responses, and, where enabled, transcripts, summaries, preferences and conversation memory.
- Connected business information: relevant booking, room, appointment, task or contact details made available by an authorized customer or connected system.
Sources include you, your device, the establishment serving you, authorized account administrators and connected service providers. Please do not put passwords, full payment card details or sensitive personal information into a general inquiry or public demonstration.
3. Why we use information
We use relevant information to answer inquiries, arrange demonstrations, manage customer relationships, provide configured services, route requests, operate authorized integrations, administer subscriptions, provide support, maintain security and meet legal obligations.
Where permitted, we use business contact details to send relevant product communications. You can unsubscribe using the message’s opt-out method or by emailing us. Necessary account and service messages may continue.
Where the GDPR or UK GDPR applies to processing we control, our legal bases are steps you request before a contract or performance of a contract with you; legitimate interests in business communications, administration, support and security; legal obligations; and consent where required, including for marketing communications that require it. For processing on a customer’s behalf, that customer establishes the applicable legal basis. Missing information required to handle a request may prevent us from completing it.
4. Voice, transcripts & memory
Ophelia processes speech during an interaction to understand and respond to your request. We do not retain audio recordings. The conversation records we retain are text, including transcripts and, where enabled, summaries, preferences and conversation memory.
The default retention period is 30 days. This applies to conversation records held by Ophelia, including website demonstrations. A business customer may agree a different retention period, which must be documented and explained in its applicable privacy information. The 30-day period applies when no different period has been agreed.
Conversation records are deleted at the end of the applicable period unless a specific legal obligation requires further retention. You can request access or deletion using the contact details in Section 9. For records controlled by an establishment, its instructions and applicable legal duties also govern the response.
Where we act on an establishment’s instructions, the establishment must explain its enabled voice and memory features to users and provide any required notice or obtain any required consent. Our own data protection duties continue to apply.
7. Retention & security
The 30-day default in Section 4 applies to Ophelia’s conversation records. Other information, such as business correspondence, account administration and billing records, is retained according to its purpose, the customer relationship, outstanding inquiries, applicable legal retention duties and dispute or security needs. When retention is no longer justified, that information is deleted or de-identified.
Where we act as a processor, retention and deletion follow the customer’s lawful instructions and applicable agreement. Access, storage and transmission safeguards must be appropriate to the type and sensitivity of information handled.
8. International processing
Personal information handled by AUDIOFOS and its service providers is hosted and processed in the United States and France. Processing may involve transferring information between those countries. Their data protection rules may differ from those in your place of residence.
You can contact us using the details in Section 9 for information about international processing and applicable safeguards. Using the website does not, by itself, constitute consent to an international transfer.
9. Your rights & choices
Depending on your location and the laws applicable to the processing, you may have rights to access, correct, delete or obtain a copy of personal information; restrict or object to processing; withdraw consent; and opt out of sale, qualifying sharing, targeted advertising or certain profiling. You may also have a right to appeal a refusal or complain to your data protection authority.
Send requests to contact@audiofossolutions.com, with the subject “Privacy Request.” We may need proportionate information to verify your identity or an authorized agent’s authority. We respond within the legally applicable time limit, explain any lawful refusal or extension, and provide appeal instructions where applicable. We will not unlawfully discriminate against you for exercising your rights.
Nevada: the same email is our designated address for requests not to sell covered information under NRS 603A.345. Where that law applies, we respond within 60 days, with a notified extension of up to 30 days when reasonably necessary.
California and other U.S. states: statutory rights apply when the relevant law covers the business and processing. Any required collection notice, additional state disclosure or opt-out control must accompany the relevant activity. For an establishment’s records, contact that establishment; we assist with requests as required by our role.
10. Children, updates & contact
Our website and business demonstrations are intended for adults, not children under 13. Please contact us if you believe a child has submitted personal information so we can investigate and take appropriate action.
We will post updated versions with a new effective date. For material changes, we will provide a prominent website notice or contact affected users as appropriate, and seek consent where required before a new use. This notice does not itself constitute consent to processing.
ASHEL AI LLC · AUDIOFOS
732 6th St STE N
Las Vegas, NV 89101, United States
contact@audiofossolutions.com